Last Updated: March 19, 2026
Gentle Flow, operated by Heze Qiongyang Network Technology Co., Ltd., is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.gentleflow.surf or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We may collect information about you in a variety of ways. The information we may collect on the website includes personal data that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. This personal data may include your name, email address, phone number, company name, job title, and any other information you choose to provide. We also collect derivative data, which is information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to create and manage your account, process your transactions and send you related information including purchase confirmations and invoices, email you regarding your account or order, fulfill and manage purchases, orders, payments, and other transactions related to the website, generate a personal profile about you to make future visits to the website more personalized, increase the efficiency and operation of the website, monitor and analyze usage and trends to improve your experience with the website, notify you of updates to the website, offer new products, services, and recommendations to you, perform other business activities as needed, prevent fraudulent transactions, monitor against theft, and protect against criminal activity, request feedback and contact you about your use of the website, resolve disputes and troubleshoot problems, respond to product and customer service requests, and send you a newsletter if you have subscribed to receive it.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows: by law or to protect rights, if we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. Third-party service providers may have access to your information to perform certain tasks on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Business transfers may occur if we or our subsidiaries are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. With your consent, we may disclose your personal information for any other purpose with your consent. We may also share aggregated or anonymized information that cannot reasonably be used to identify you.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit and at rest, regular security assessments and audits, access controls and authentication mechanisms, employee training on data protection and security practices, and incident response procedures to address potential data breaches.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations. The retention period may vary depending on the type of information and the purpose for which it was collected. For example, transactional data may be retained for accounting and tax purposes as required by law, while marketing communications preferences may be retained until you unsubscribe or request deletion.
Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to access your personal information and request a copy of the data we hold about you, the right to rectification if your personal information is inaccurate or incomplete, the right to erasure or deletion of your personal information under certain circumstances, the right to restrict processing of your personal information in certain situations, the right to data portability to receive your personal information in a structured, commonly used format, the right to object to processing of your personal information for certain purposes, and the right to withdraw consent at any time where we rely on your consent to process your personal information. To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website. We may use cookies for various purposes including remembering your preferences and settings, understanding how you use our website, improving website performance and user experience, and providing relevant content and advertisements. You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies.
The website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the website.
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside China and choose to provide information to us, please note that we transfer the data, including personal data, to China and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us immediately.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either through the email address you have provided us or by placing a prominent notice on our website.
If you have questions or comments about this Privacy Policy, please contact us at:
Gentle Flow
Heze Qiongyang Network Technology Co., Ltd.
Address: No. 481, Dongyaozhai Village, Wanghaotun Town, Mudan District, Heze City, Shandong Province, 274000, China
Email: contact@gentleflow.surf
Phone: +86 138 6564 0127
Website: https://www.gentleflow.surf